ICICI Bank Job in Bhubaneswar: The Phone Banking Officer position at ICICI Bank provides an opportunity to engage with customers and assist them with their banking, financial, and investment needs. The officer is responsible for handling customer queries, providing efficient service, and cross-selling banking products over the phone.
Responsibilities
- Resolving customer complaints/queries over the phone
- Providing relevant product and service information to customers
- Cross-selling banking products to existing customers over the phone
Requirements
- Fluent in spoken English and Hindi
- Willingness to work in rotational shifts
- Passionate and takes initiative
- Customer-focused and responsive
- Fresh graduates can apply
Background
ICICI Bank offers various phone banking facilities to enable customers to carry out their banking activities from the comfort of their premises. The Phone Banking Officer position ensures that customers receive good service regarding their banking needs.
Purpose
The purpose of the job is to provide efficient customer service by resolving customer queries and cross-selling banking products over the phone.
Job Role
The role of a Phone Banking Officer requires a thorough understanding of customers’ profiles, demographics, and banking behaviors. It also requires a flair for identifying sales opportunities and driving revenue while keeping customer satisfaction at the core of engagement.
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